Need support? We can help! Here’s where to look.
For platform-wide issues and updates, please view our status page.
For host-level issues that might affect your apps, see your dashboard.
Who can use this: Everyone
Use this for: General questions, troubleshooting advice, best practices, and sharing tips with other Fly.io users.
All customers have access to our active community forum. We’re in the forums regularly to help out with customer issues and post new feature announcements.
Customers also frequently help each other out and share insights on running their apps on Fly.io. Especially helpful contributors can earn a special “Aeronaut” badge to signify their troubleshooting prowess, great advice, and exceptional kindness.
Who can use this: Customers on Launch, Scale, and Enterprise plans.
Use this for: Issues or questions specific to you.
Our Launch, Scale, and Enterprise plans have access to email support. These plans come with an organization-specific address for emailing support questions, typically <org-name>@support.fly.io.
Your support address is in the Fly.io dashboard. Select your organization, and look for your Support email address in the Billing section.
We understand that describing technical issues can sometimes be challenging. Providing a clear and detailed description of the problem, including any noticeable symptoms and relevant artifacts, can help us identify similar cases and potentially speed up the resolution process.
Here are some things to include in your ticket:
- Your app name and/or Machine ID.
- Specific errors in your app logs or browser. What you observed (e.g. ‘it threw a 500 error’).
- What you were trying to achieve (e.g. deploy the application).
- What you did (e.g. I ran
- UTC timestamps for when the issue occurred.
LOG_LEVEL=debugto any flyctl command will provide insight into the lower-level API calls being made.
- If you are sending us error messages or log output, it’s best to send that as plain text in the body of the email (or upload a
.logfile for longer outputs), rather than attached screenshots of your terminal window.
For questions about a specific invoice or account management issues, email us at email@example.com.