We're Not Afraid to Get
Our Hands Dirty
We're deep in the tech trenches and profoundly aware of all the potential gotchas involved with running fast-launching VMs in 30+ regions. Heck, we might even save you from a couple before you bump into them. Over time we'll get to know your apps and their unique pitfalls. There's no problem too big, no bug too tricky for us!
We Know Who to Call
We've got a direct line to the people building Fly.io—that means quick answers to your most pressing questions, and faster resolutions to inevitable hiccups. We'll never leave you hanging, give you the runaround—or send you to an AI chatbot.
And We're Fast
Running critical, Enterprisey type infrastructure? Enterprise plans get emergency support and guaranteed response times—so we'll be there when your new junior dev accidentally clicks "Rebase and Merge" on a Friday afternoon.
Support Metrics Dashboard
We want to take the guesswork out of the support experience—which is why we've made our 30-day* email support metrics public
*90-day metrics will be back soon!
- 100.0%
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SLA Compliance
SLA Compliance measures our adherence to agreed-upon response times for support requests. Currently only for emergency support.
- 1h 44m
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Median First Response Time
Median First Response Time is the middle value of all our initial response times to support requests.
- Busy
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Current Load
Current Load indicates the present volume of support requests we're handling.
Swipe Right on Us ❤️
We'd love to work with you. We have engineers all over the World, so it doesn't matter if you get in touch at 4am in Tokyo or 11pm in San Francisco—we're always ready!
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