We’re building something ambitious at Fly.io: a new public cloud, running on our own hardware all over the world, built to make it easy to run apps close to users everywhere.
At Fly.io, we have a small support team on the front lines helping customers get, and keep, their apps running happily. Our customer base is growing fast, with developers spinning up apps across every timezone. We’re looking for two Support Engineers to join our team: one based in APAC time zones (for a Monday-Friday work week), and one based in North America (for a Saturday-Wednesday work week).
This isn’t a “follow-the-script” role. Our support engineers are all exactly that (engineers), and they’re writing the script. They troubleshoot a broad range of technical issues from deployment to networking, triage problems and coordinate with other teams, and respond to support requests across multiple channels (email, community forums, Slack).
To be a Support Engineer at Fly.io, you’ll need to have software development experience and be comfortable with technical troubleshooting and code review. You’ll also need a customer-first attitude (helping users get unstuck is the whole deal), and good judgment (you can’t help enough people if you get bogged down in one ticket per day).
If all of the above sounds good to you—and you’ve got great written English communication, as all customer interaction is in writing—then let’s chat!
How We Hire
This is a fully-remote, full-time position. We’re currently hiring people who live in UTC-7 to UTC-4 for the North America role or UTC+7 to UTC+13 for the APAC role. Compensation is $134k USD plus equity, with health care for US employees, flexible vacation time, and hardware/phone allowances.
Our hiring process may be a little different from what you’re used to. We respect career experience but we aren’t hypnotized by it, and we’re thrilled at the prospect of discovering new talent. So instead of purely resumes and interviews, we’re going to show you the kind of work we’re doing and then see if you enjoy actually doing it, with “work-sample challenges”. Unlike a lot of places that assign “take-home problems”, our challenges are the backbone of our whole process; they’re not pre-screeners for an interview gauntlet. (We’re happy to talk, though!)
There’s more about us than you probably want to know at our hiring documentation.
If you’re interested, mail jobs+supportengineer@fly.io. Please include:
- Your Github username (for work sample repo access)
- Where you live and which role you’re applying for (either APAC Monday-Friday or North America Saturday-Wednesday)
- A sentence about your favorite food (bot check)