Accidental Deployments
Are on the House
Maybe your CI/CD system screwed up and left a whole staging environment deployed. Or maybe you typed an extra zero on a scale command. Whatever it was: if you didn't expect it, and it looks weird on your bill, tell us. We'll waive or refund any unintended charges for paid support customers.
Charging Money for Mistakes
Is Bad Business
Whether or not you have a paid account, if you find something shocking on your bill, and you weren't mining crypto, contact us. We make our money from long-term, satisfied customers—not by squeezing people who forgot to remove a test deployment.
We Have More to Say
There's more to come. Cloud billing can be done better, and we have plans to share. We've kept this page short and sweet, but if you want to read the long version…
Read More at Our Blog
Support By Developers For Developers
Our support team is made up of developers like you, and Accident Forgiveness is just one way that shows. We're available 24/7, whether you're in San Francisco or Sydney.
Learn More About Support