March 26: FRA region outage

March 26: FRA region outage (12:35UTC)

Both redundant fibre links to our primary provider’s rack in FRA dropped offline. This caused most apps hosted in the FRA region to become inaccessible. The links came back up after about 40 minutes, but some Managed Postgres clusters needed additional time to catch up.

Honestly, we (and our provider) are unsure why this happened; it was likely human error of some sort. We don’t expect this to happen again.